Advocacy Social


Hey Seattle AMA Bootcamp! Thank you so much for attending the AMA Bootcamp! I hope you enjoyed my social media session. If you have questions, comments, or feedback, please shoot me an email as I really want to hear your thoughts. Downloads Social Media Bootcamp Presentation Content calendar Purple Cow Seth Godin Infographic Examples Brand […]

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Tag Archives: customer experience

Social Media: The Little Things Matter

Last Thursday the internet connection at my house died. My wife works from home and without an internet connection, she cannot get her work done. She called Time Warner Cable and the recording said there was an outage and crews were working on it. They did not give any estimate on how long the outage […]

The Customer Experience

The first time I remember really being introduced to the term “The Customer Experience” was from a gentleman named Michael Dell when I worked for him in the Online Division of Dell Computer Corporation. It was a mantra that he drilled into each person who worked for him especially our group as we were trying […]